Dayas Help & Support

Welcome to Dayas Support

Welcome to Dayas, the exclusive, voice-first dating experience created for young professionals. Our mission is to help you connect through authentic conversation — no endless texting or filters, just your real voice. Dayas is an invite-only community built for people who value genuine connection and meaningful interaction. If you have any questions or need assistance, our support team is here to help.

1. Contact Support

Email: support@dayasdating.com

Our team responds to all inquiries within 24–48 hours (Monday–Friday).

When contacting us, please include:

Your registered email address
Your device type (iOS or Android)
A brief description of your issue

2. Account Access & Verification

Dayas is an invite-only app created for verified young professionals. To maintain community quality and trust:

All users go through a verification process using professional or social profiles (LinkedIn, Instagram).
Verification details are used only internally and never displayed publicly.
Unverified or ineligible users may be declined or placed on a waiting list.

3. Communication Features

Dayas promotes authentic, voice-based connections.

You can send voice notes or make in-app voice calls.
Text or video chat is not supported.
You may voluntarily share contact details through the Share button.

Please communicate respectfully — harassment, hate speech, or explicit content is not tolerated.

4. Profile Photos

You can add up to three profile photos that reflect your authentic self and lifestyle, helping others connect with the real person behind the voice.

Photos must be respectful, professional, and genuine — no explicit, misleading, or copyrighted content is allowed.

Photos of children are strictly prohibited.

5. Reporting & Blocking

Your safety is our priority.

If you experience inappropriate behavior:

Open the user's profile.
Tap Report or Block.
Our moderation team reviews all reports within 24–48 hours.

Repeated or serious violations may result in account suspension or permanent removal.

6. Payments & Refunds

All payments and subscriptions are handled securely through Apple App Store or Google Play Store.

Dayas does not process or store any payment information directly.

For refunds or billing support, please contact:

Apple: reportaproblem.apple.com
Google: play.google.com

7. Privacy & Data

Your privacy and data security are essential to us.

All voice and personal data is stored securely and processed in accordance with GDPR and European privacy standards.

You may request account deletion at any time — all data will be erased within 30 days.

For full details, please review our Privacy Policy and Terms & Conditions.

8. Safety Tips

To ensure a safe and positive experience:

Never share financial information or passwords.
Meet only in public places if you decide to meet in person.
Report suspicious or unsafe behavior immediately to our team.

9. Common Questions

I can't log in.
Ensure your app is updated and that your verification is complete.

I didn't receive a verification code.
Please wait a few minutes and check your spam folder.

My payment isn't showing.
Verify your purchase with Apple or Google and restart the app.

10. Contact Us

For all inquiries, please contact:

Email: support@dayasdating.com

We're here to ensure your Dayas experience remains safe, authentic, and professional.